Frequently Asked Questions
Can I come see your dogs and puppies?
Families often ask to visit our puppies and see our kennel. We do not allow the general public inside our kennel or nursery. This is part of our bio-security system to limit exposure of potentially fatal viruses and bacteria to our dogs and puppies. Good biosecurity prevents common diseases, like parvovirus. We hope you understand why we must have this limited visitor’s policy. After all, this policy is in place to protect YOUR future puppy too.
We are happy to have our committed buyers visit their puppy, as long as there are no health concerns. Families who have paid a deposit fee for a specific litter are encouraged to self-schedule visits on our website. Visitation days and times will be determined and opened up on our website once puppies are born, but will not be available prior to 5 weeks of age.
When will my puppy be ready to go home?
8 Weeks After Whelping
We keep all of our puppies until they are at least 8 weeks of age. The “go home date” is 8 weeks, or after, birth (whelp). Some puppies may need to stay a bit longer in our home for continued observation and additional loving care.
Families will need to self-schedule a pick-up day and time on our website, during the weekend that puppies reach going home age. Limited time slots will be available so that we can ensure puppies are selected according to the waitlist priority (first-deposit-first-served). You are welcome to schedule a pickup after your family's designated slot, however, this forfeits your priority choice as other families will select and take their puppies home at their designated times. Please make every effort to be available on this special weekend.
If you are not able to pick up your puppy within the designated time period, an additional $10 per day will be charged to your remaining balance for boarding your puppy. This fee covers the cost of additional care, food and training we may provide for your puppy.
Please do not ask to pick up your puppy early.
What happens at the visit when I pick up my puppy?
Pick Your Pup & Paperwork
We know this is a big day, full of excitement. You have waited a long time to hold your puppy in your arms and be able to bring it home.
Today's the day you pick your puppy. We will be available to provide guidance and assistance with any questions. Ultimately, it is up to each family to make their own selection on which puppy they want to take home. Once the puppy has been selected, we will need time to focus on documents that will need to be completed, including reviewing the terms & conditions, veterinarian health record, applicable registration, etc. We try to send a lot of the educational information with families.
Any remaining payment is made when scheduling your pickup visit; if your puppy has not been paid in full, final payment is due at the time of pick up.
We like to get a snapshot of you with your puppy; we may post these pictures on our website, with your permission.
What kind of food has my puppy been eating?
Complete & Balanced
Choosing the right food to feed your new puppy is crucial to their overall health and well-being and something that should be done with careful thought and consideration. We recommend "complete" and "balanced" recipe.
We will send along a sample of food with your puppy. We strongly encourage our families to continue to use this food once the puppy goes home so that there is less stress placed on the puppy. If you want to switch to a different food later, be sure to do a gradual transition by mixing the food together so that your puppy is less likely to have digestive issues.
Will I need a crate at the time of pick up?
Yes, It's Best
We recommend you bring along a crate to put your puppy in for the trip home. Unfortunately, sometimes bad things can happen and it is best for your puppy to be safely protected in a crate. We do recommend you bring along a towel or blanket to use in the crate.
Sometimes puppies may experience motion sickness while traveling.
Can you ship my puppy to me?
You are welcome to fly in to pick up your puppy and take it back home with you in the plane cabin. We live within driving distance to Salt Lake City International Airport and can meet you at the airport with your puppy. You would need to check into the requirements for flying with a puppy as each airline has their own regulations. You would be required to pay any additional fees the airline may charge to have a puppy on a flight with you.
We would need to discuss this option in advance as it would require additional paperwork that we would need to obtain from our vet.
We do not offer the option of flying your puppy to you--you are responsible for making necessary travel arrangements.
What pet supplies should I have ready?
Food, Love & Fun
Wire crate with adjustable wire panel so that the crate can grow with your puppy
Crate bed – not to be used for the first few months
Bed for outside the crate
Gentle leader collar
Bitter apple deterrent spray
Pet insurance (optional)